NextGen for Servicedesk

Advancements in AI and chat technologies have made it possible to create natural language conversations between humans and machines. This has opened up many possibilities for self-help and automation in various industries, including customer service, healthcare, and education. With the help of AI-powered chatbots and virtual assistants, users can engage in natural language conversations to... Continue Reading →

Cloud Integration: Choosing the what and ensuring the how

When selecting a cloud system or application, it's essential to consider several factors to ensure it meets your organization's needs, including interoperability with existing software stacks. Here are some steps you can take to choose the best solution: Assess your organization's needs: Before selecting a cloud system or application, it's important to understand what your... Continue Reading →

Mixed Reviews on Office 365 Support

Perfection is not attainable, but if we chase perfection, we can catch excellence. - Vince Lombardi Many would say the Office 365 support experience has been frustrating over the years. Of course, many would say that about almost any support group.  Phone support is difficult.  Simplifying methods of desktop sharing has helped, but the facts... Continue Reading →

Microsoft Releases Quarterly Updates to Exchange Server

Microsoft, in their February 2019 quarterly updates, announced their release of Exchange Server quarterly updates will include "critical security" fixes, plus changing architectures of all supported Exchange Server products.  Very uncommon to include security updates along with a CU, and most assume that the EWS/NTLM relay attack issue accelerated this plan. One of the major changes... Continue Reading →

Exchange Web Services Change in February 2019 Update

One of those product changes within the February 2019 Exchange Updates affects the architecture of Exchange Web Services (EWS) for all supported Exchange Server products. The quarterly update is resolving push notification security issues in Exchange Web Services so that they can't be abused by NTLM relay attack methods. Microsoft has changed the notifications contract... Continue Reading →

Only 365 days left for Exchange 2010

We have 365 days left with extended support for Exchange 2010 .  It is soon coming to an end. After January 14th, 2020, no further technical support or updates will be available. This includes security, bug and time zone updates. With no direct path to Exchange 2019 from 2010, you need to migrate to either 2013... Continue Reading →

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