CyberSecurity – Team Burnout and Breaking the Cycle

I presented on this topic a week or so ago on a panel for TechnologyFirst with two other cybersecurity experts. Bryan Fite and Jeff Hughes made perfect choices for this topic, and the attendees seemed engaged. In this post, I wanted to just cover the slides with a few words and see if the presentation... Continue Reading →

Roles for NextGen ServiceDesk

There are many professionals with experience implementing emerging chat AI technologies. Here are a few examples: AI Engineers: These professionals have experience developing and implementing AI technologies, including chatbots and virtual assistants. They have expertise in programming languages such as Python, Java, and JavaScript and experience with machine learning and natural language processing (NLP).  UX/UI... Continue Reading →

NextGen for Servicedesk

Advancements in AI and chat technologies have made it possible to create natural language conversations between humans and machines. This has opened up many possibilities for self-help and automation in various industries, including customer service, healthcare, and education. With the help of AI-powered chatbots and virtual assistants, users can engage in natural language conversations to... Continue Reading →

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