Microsoft made a promise “..if an app works on a previous version of Windows and, when you update to the latest version of Windows 10, it stops working, we’ll fix it for free…“. When Microsoft made the transition away from “everyone is an admin all the time” to “even admins aren’t admins all the time,” it is estimated that up to one in five enterprise applications were impacted.
A new service designed to address issues with Windows 10 and Office 365 ProPlus app compatibility. has been released. When you request the Desktop App Assure service, a FastTrack Specialist works with you throughout your migration to Windows 10 and Office 365 ProPlus.
A Microsoft engineer works with you to address valid app issues at no additional cost to you with an eligible subscription. Microsoft also provide guidance to customers who face compatibility issues transitioning from Office clients to Office 365 ProPlus. Your organization still bears the risk of validating that applications work, but if something fails, then Microsoft accepts the risk of finding a way to remediate the app! Microsoft could fix Windows itself, work with the vendor who wrote the app, or suggest a code change.
Simply visit Microsoft FastTrack and Request Desktop App Assure.
— Read Jim Naroski’s blog, published 11/14/2018 at https://aka.ms/o365update-blog.